TERMS OF SERVICE

Last updated:26.03.26

These Terms of Service (“Terms”) govern your use of the Zyvolt Electrix website and any purchases made from us. By accessing our website or placing an order, you agree to these Terms.

If you do not agree to these Terms, please do not use this website.

1. ABOUT US

Zyvolt Electrix (“we”, “us”, “our”) operates this website and sells electric bike conversion kits, batteries, accessories, and related products.

Business name: Zyvolt Electrix
Email: seantulkZE@proton.me
Website: zyvolt-electrix.com

2. ELIGIBILITY

By using this website, you confirm that you are legally able to enter into a binding contract in your country or that you have the involvement of a parent, guardian, or other responsible adult where required.

3. PRODUCTS

We aim to describe our products as accurately as possible. However:
- product images are for illustration only
- colours and finishes may vary slightly
- product specifications may vary slightly between batches or suppliers
- packaging may differ from images shown
- compatibility depends on the customer’s bike, setup, and intended use

It is the customer’s responsibility to check that any product is suitable, compatible, and lawful for their intended use before purchase and installation.

4. PRICING AND AVAILABILITY

All prices are shown in GBP and may be changed at any time without notice.
We reserve the right to correct pricing errors, product descriptions, or availability information at any time.

An order is not accepted until we confirm it. If we cannot fulfil your order, we may cancel it and refund any payment made.

5. ORDERS

When you place an order, you agree that:
- all information you provide is accurate and complete
- you are authorised to use the payment method provided
- we may contact you if we need to verify details before accepting your order

We reserve the right to refuse, limit, or cancel any order where we reasonably suspect fraud, misuse, pricing error, stock issue, or other legitimate business concern.

6. SHIPPING AND DELIVERY

We will aim to dispatch and deliver orders within the times stated on our website, but delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by couriers, customs, weather, supply chain disruption, or events outside our reasonable control.

Risk in the goods passes to you on delivery, except where the law states otherwise.

7. RETURNS AND REFUNDS

Our Returns & Refund Policy forms part of these Terms.

Nothing in these Terms removes or reduces any rights you may have under applicable consumer law. For UK consumer sales, customers generally have cancellation rights for online purchases, subject to the legal rules and any permitted exceptions. 

8. WARRANTY

Where stated on the product page, selected products may include a limited warranty, such as a 12-month warranty.

Unless otherwise stated in writing, any warranty:
- applies only to manufacturing defects
- does not cover misuse, improper installation, wear and tear, accidental damage, water damage, modification, neglect, or use outside intended specifications
- may be refused where the product has been tampered with, altered, or used improperly

This warranty is in addition to, and does not replace, any statutory rights you may have under applicable law.

9. INSTALLATION AND USE DISCLAIMER

Many of our products require technical knowledge to install and use safely. By purchasing from us, you accept that:
- installation is carried out at your own risk
- you are responsible for ensuring correct fitment, setup, inspection, and ongoing maintenance
- you should use a qualified professional if you are unsure how to install or use a product
- you must not use any product in a way that is unsafe, unlawful, or contrary to manufacturer guidance

We are not responsible for loss, damage, injury, or costs caused by improper installation, misuse, poor maintenance, unauthorised modification, or use of incompatible parts.

10. LEGAL COMPLIANCE AND ROAD USE

It is your responsibility to make sure that any product you purchase, install, or use complies with all laws, regulations, rules, and safety requirements that apply in your area and to your intended use.

Products sold by us may not be lawful for road use in all configurations or in all jurisdictions. We do not guarantee that any product is road legal in your specific location or for your intended use.

You are solely responsible for:
- checking local laws and regulations before purchase and use
- using products only where lawful
- complying with age, power, speed, registration, insurance, helmet, and other legal requirements where applicable

11. BATTERIES AND ELECTRICAL PRODUCTS

Lithium batteries and electrical components must be handled, charged, stored, transported, and used carefully.

By purchasing these products, you agree that you will:
- follow all instructions and safety guidance provided
- use appropriate chargers and compatible equipment only
- not misuse, open, modify, crush, puncture, overcharge, short-circuit, or expose batteries to dangerous conditions
- store batteries safely and away from excessive heat, moisture, or flammable materials

We are not liable for damage, loss, or injury caused by improper charging, storage, handling, modification, neglect, or misuse of batteries or electrical components.

12. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot legally be excluded.

Subject to the above, to the fullest extent permitted by law:
- we are not liable for indirect or consequential loss
- we are not liable for loss of profit, loss of business, loss of opportunity, or loss of data
- our total liability relating to any order shall not exceed the amount paid by you for the relevant product, except where the law requires otherwise

13. THIRD-PARTY LINKS AND CONTENT

Our website may contain links to third-party websites or services. We are not responsible for their content, availability, or policies.

14. INTELLECTUAL PROPERTY

All content on this website, including text, branding, logos, product descriptions, graphics, and images, is owned by or licensed to Zyvolt Electrix and must not be copied, reproduced, or used without permission.

15. WEBSITE USE

You must not use this website:
- for any unlawful purpose
- to interfere with the website’s operation or security
- to misuse our content, branding, or systems
- to submit false, misleading, or fraudulent information

We may suspend or restrict access where necessary to protect our business, website, customers, or legal rights.

16. PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use personal information.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time. Any updated version will be posted on this page with the revised date.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of [England and Wales / Scotland / Northern Ireland], unless mandatory consumer laws in your place of residence apply.

19. CONTACT

If you have any questions about these Terms, please contact us at:

Email: seantulkZE@proton.me
Business name: Zyvolt Electrix
Website: zyvolt-electrix.com